Refund and Cancellation Policy

Overview

ClipAnatomy sells access to a digital SaaS service. There are no physical goods, shipping charges, or returns.

This policy applies to purchases made directly from ClipAnatomy. A reseller or Merchant of Record may process a refund under its own legally required procedure.

Canceling a subscription

You can cancel from account billing settings or by emailing support@clipanatomy.net from the address linked to your account.

Cancellation prevents the next automatic renewal. Your paid plan remains available through the end of the current billing period unless we confirm an earlier termination and refund.

Cancel before the renewal date to avoid the next charge. Deleting a project or stopping use does not automatically cancel a subscription.

When a refund may be available

Contact us within 7 days of the charge. We review requests fairly and may approve a full or partial refund in these circumstances.

• An accidental duplicate charge.
• A charge after you canceled before the renewal deadline.
• A material service failure prevented use of the paid features and we could not restore access within a reasonable time.
• A first subscription purchase with no meaningful use of paid analysis capacity, subject to fraud checks and mandatory local law.

Normally non-refundable

Except where law requires otherwise, refunds are normally not provided for the following.

• A partially used billing period after a normal cancellation.
• Unused monthly analyses or failure to cancel before renewal.
• Dissatisfaction based only on subjective AI output after substantial plan use.
• Suspension or termination for abuse, infringement, fraud, or a material terms violation.

Failed analyses and outages

A failed analysis caused by our service should not consume an analysis allowance. We will restore the allowance automatically or after support verifies the failure.

For a prolonged outage, we may provide a service credit or proportional refund based on affected access. Credits have no cash value and expire with the account unless law requires otherwise.

How to request a refund

Email support@clipanatomy.net with the subject Refund request. Do not send full card numbers or sensitive authentication information.

We may ask for information needed to locate and verify the transaction.

• Account email address.
• Transaction date, amount, and receipt or invoice number.
• A short explanation of the issue and requested resolution.

Decision and payment timing

We aim to acknowledge refund requests within 2 business days and communicate a decision within 5 business days after receiving required information.

Approved refunds are returned to the original payment method. The bank or payment provider may need additional business days to display the credit.

Mandatory consumer rights

This policy does not limit rights that cannot be waived under applicable consumer law. If local law gives you a cooling-off, cancellation, or refund right, that right applies.